This website, the associated webshops as well as support requests and newsletters are operated by LONZO, Kleinsattelstraße 2/1, 9500 Villach, Austria (hereinafter referred to as “we” or “us”). In this privacy policy we describe how your personal data is processed in this context. LONZO, Kleinsattelstraße 2/1, 9500 Villach, Austria, is the responsible party in the sense of the EU General Data Protection Regulation.

We may change this privacy policy at any time by posting the changes on this website.

WEBSITE

If you use the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we will only collect the personal data (see below) that your browser sends to our server. When you access our website, we collect the following information, which is technically necessary to display our website to you and to ensure its stability and security:

– IP address of the requesting computer
– Date and time of access
– Name and URL of the file requested
– Website from which access is made (referrer URL)
– the browser and operating system used by your computer and the name of your access provider.

The legal basis is § 96 (3) TKG and our legitimate interest in achieving the purposes described above.

COOKIES

Our website uses cookies. These are small text files that are stored on your device with the help of your browser. They do not cause any damage.

We use cookies to make our site more user-friendly. Some cookies remain on your device until you delete them. They enable us to recognise your browser on your next visit.

If you do not wish to receive cookies, you can set your browser to notify you when a cookie is set and to allow cookies only on a case-by-case basis.

If you disable cookies, the functionality of our website may be limited.

WEB ANALYSIS

This website uses Plausible Analytics, a web analytics service provided by Plausible Insights OÜ (“Plausible Analytics”). Plausible Analytics does not use cookies or collect any personal information from visitors to this website. On behalf of the operator of this website, Plausible Analytics will use this information to evaluate the use of the website by the users, to compile reports on the website activities and to provide other services related to the use of the website and the internet. Plausible Analytics and to prevent Plausible Analytics from processing this data by using the opt-out available at https://plausible.io/docs/excluding. For more information about Plausible Analytics’ use of data, and to set and opt-out preferences, please visit the Plausible Analytics website at https://plausible.io/privacy.

WEBSHOP

We would like to point out that the web shop operator stores the IP data of the connection owner as well as the name, address, payment information of the buyer, the customer number and the name of the referrer for the purpose of simplifying the shopping process and for the subsequent processing of the contract.

We also store the following data for the purpose of processing the contract Order content, billing information, date of birth, telephone number, customer number, username and password. The data provided by you is necessary for the performance of the contract or for pre-contractual measures. We cannot enter into a contract with you without this information. We may also use the information to contact you in connection with the performance of the contract. The data will be passed on to the processing credit institution/payment service provider for the purpose of debiting/payment of the purchase price, to the shipping company commissioned by us for the delivery of the goods, to our tax advisors for the fulfilment of tax obligations, to other advisors for the enforcement of our claims and rights and, within the scope of legal obligations, to authorities (e.g. tax authorities, courts, etc.). In addition, data will be transferred to the payer (business partner) for the fulfilment of contractual obligations.

After the purchase process has been completed, the data stored by us will be deleted. In the event of a contract being concluded, personal data relating to the contractual relationship will be stored until the expiry of the limitation period for liability claims.

Data processing is carried out on the basis of legal provisions (TKG, BAO, UGB) as well as for the purpose of contract fulfilment and in our legitimate interest, which consists in the assertion and defence of claims and rights (legal interests).

SUPPORT INQUIRIES

If you contact us via the contact form on the website or by email, your details will be stored for six months for the purposes of processing your enquiry and any follow-up queries. If enquiries are sent to us by customers or contractual partners, these enquiries will be stored until the expiry of the limitation period. The legal basis for data processing is the fulfilment of contractual and pre-contractual measures as well as our legitimate interest in being able to and wishing to provide the best possible service in response to enquiries, thereby generating further customers (economic interest) and in need of any enquiries and their answers for subsequent official or legal proceedings (legal interest).

Your personal data will be transferred to the IT service providers we use.

Some of these recipients are located outside your country or process your personal data there. The level of data protection in other countries may not be the same as in your country. However, we will only transfer your personal data to countries that have been found by the EU Commission to have an adequate level of data protection, or we will take steps to ensure that all recipients have an adequate level of data protection. We do this, for example, by entering into standard contractual clauses. These are available upon request at [email protected].

NEWSLETTER

You can subscribe to our newsletter via our website. To do this, we need your email address and your agreement to receive the newsletter.

Once you have registered for the newsletter, we will send you a confirmation email with a link to confirm your registration. The legal basis for processing your data is your consent and our legitimate interest in continuing to offer and promote our products (commercial interest).

You may revoke your consent to receive the newsletter at any time without affecting the lawfulness of the processing carried out on the basis of your consent up to the time of revocation, and unsubscribe from the newsletter. You can unsubscribe by clicking on the link contained in each newsletter email or by sending a message to our contact details below.

Your personal data will be transferred to the IT service providers we use.

Some of these recipients are located outside your country or process your personal data there. The level of data protection in other countries may not be the same as in your country. However, we will only transfer your personal data to countries that have been found by the EU Commission to have an adequate level of data protection, or we will take steps to ensure that all recipients have an adequate level of data protection. We do this, for example, by entering into standard contractual clauses. These are available upon request at [email protected].

YOUR RIGHTS

You have the right to obtain information about us and the right to rectify, erase, restrict or object to processing, as well as the right to data portability.

Where the processing of personal data is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent.

RIGHT OF OBJECTION

You have the right to object to the processing of your personal data at any time on grounds relating to your particular situation and based on our legitimate interest. If you make such an objection, we will ask you to explain the reasons why we should not process your personal data in the way we have done. We will then consider this and adapt the processing accordingly or demonstrate our compelling legitimate grounds for processing which override your interests, rights and freedoms.

Where your personal data is processed for the purposes of direct marketing, you have the right to object at any time to the processing of your personal data for such marketing purposes, including the creation of profiles in relation to such direct marketing.

You also have the right to complain to the supervisory authority. In Austria, this is the Data Protection Authority: Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, telephone: +43 1 52 152-0; e-mail: [email protected]; www.dsb.gv.at.

OUR CONTACT DETAILS

If you have any questions regarding the processing of your personal data, please contact

LONZO / Toby Karlevid
Kleinsattelstrasse 2/1
9500 Villach
Villach, Austria
Email: [email protected]

Last updated: 15th March 2023